support
We believe that providing effective, timely and value for money support to our clients is crucial in enabling us to partner with them so that they can both rely on and fully utilise the ViewPoint.
To help provide this our network of International Sales & Support Centres are resourced by highly trained and experienced personnel that not only understand our solutions but also local and regional business needs as well.

We are proud of our long history of providing outstanding support services and believe this is one of the key reasons that ViewPoint has near perfect client retention and why virtually all new organisations implementing our solutions are referred by other users.

We are also very proud that ViewPoint has been awarded Microsoft Network Gold Independent Software Vendor (ISV) Status and has attained the prestigious international standard ISO 20000 IT Service Management accreditation.

Below is a brief summary of the ViewPoint support services available as a part of the annual maintenance program or as service.

Annual Support Package
All ViewPoint software licences include an annual support package, incorporating:

Immediate and direct telephone contact with your locally based technical support team.
Instant access to your local technical support team via email.
With a user’s permission, ViewPoint support resources can connect to their workstation directly using a secure internet connection. This allows support queries to be reviewed immediately and, if the query is training related, the solution can be demonstrated immediately.
In addition to a structured training program, we offer a range of interactive help and training resources that allow users to immediately find the answers to their queries.
We offer regular software updates to keep your software up to date with changing technologies. Details of all updates are available from your local ViewPoint representative who will also be happy to assist with implementing the upgrade.